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Engagement and Training Officer

Post:            Engagement and Training Officer

Location:      18 Harrowby Lane, Cardiff, CF10 5GN

Salary:          £22,000 pro rata (plus 8% pension contribution)

Deadline:      Friday 2nd March

Hours:           21 hours a week (3 days)


This post will be funded until March 2020. Extension to this post will be dependent on securing further funding.


The role will be based in Cardiff with travel required across Wales. Reasonable travel and subsistence expenses will be reimbursed.


Main purpose of the post

  • To provide logistical support for the existing Asylum Seeker and Refugee Advocacy Forum in Swansea and the Sanctuary Speakers in Cardiff and Swansea including ongoing recruitment of new members and volunteers.
  • To establish a new Asylum Seeker and Refugee Advocacy Forum in Cardiff and work to advertise to local community groups to recruit members and volunteer coordinators. This will be rolled out to two further forums in Year 2 of the role.
  • To liaise with service providers to ensure attendance at advocacy forum meetings to which they are invited, and follow up agreed actions afterwards.
  • To advertise awareness raising training with Sanctuary Speakers – a team of ‘experts by experience’ who share information on the asylum process and the experience of seeking sanctuary in Wales.
  • To co-deliver high quality training for local organisations with the Sanctuary Speakers team to raise awareness of refugee and asylum issues and how these affect those with whom they come into contact.
  • To encourage those who hear from Sanctuary Speakers to pledge to the City of Sanctuary vision and take action to embed welcome in their personal and professional lives.
  • To recruit, supervise, train and support sanctuary-seeking volunteers.

Background to the post

DPIA are a registered charity that aims to support the integration of refugees and asylum seekers in Wales.

This post is funded by the Welsh Government’s Asylum Rights Programme and will be working to achieve four of the project outcomes:

  1. Strengthen the skills, capacity and support for asylum seekers and refugees to build a life in Wales, encouraging participation and understanding of the wider community.
  2. Supporting & enabling the asylum seeking and refugee community to have a voice.
  3. Awareness raising of migration issues amongst the general public.
  4. Policy and practice development.

The Asylum Rights Programme is a partnership project led by Welsh Refugee Council, with EYST, BAWSO, Tros Gynnal Plant, Asylum Justice, DPIA and City of Sanctuary UK. This post is part of a Wales-wide multi-agency team.



The successful applicant will be able to demonstrate appropriate skills, knowledge, and/or experience in each of the following:

Essential criteria

  • 5 GCSEs A*-C or equivalent
  • A knowledge of and commitment to DPIA’s aims and objectives and the City of Sanctuary vision
  • Demonstrable understanding of the issues and legislation affecting refugees and asylum seekers
  • Experience of working with people who are vulnerable or have experienced inequality or injustice
  • Excellent communication skills, both written and verbal, including ability to speak at large public events
  • Excellent organisational and administrative skills, including time management
  • Proficiency of Microsoft Office tools and extensive experience in using email, social media and the internet in general
  • Demonstrable experience of developing networks and a commitment to sharing knowledge and skills
  • Experience, or demonstrable knowledge of managing volunteers
  • Ability to work on own initiative
  • Ability to work flexible hours and travel as necessary
  • An understanding of the importance of compliance with workplace policies and ability to maintain professional boundaries
  • Sound understanding and commitment to equality of opportunity and anti-discriminatory practice
  • Understanding of the importance of confidentiality and its application in line with the Data Protection Act and Freedom of Information Act


Highly desirable criteria

  • Experience of working with and ensuring the participation of people seeking sanctuary
  • Experience of working with groups of opposing views, or of tackling prejudice
  • Proven experience in the training or education sector

Desirable criteria

  • Command of another language in addition to English and/or Welsh
  • Degree-level qualification or equivalent
  • Experience responding to public sector consultations on behalf of a group

To apply, please send your CV and a covering letter to Rebecca Scott – rebecca@dpia.org.uk. You are advised to reference each of the criteria points in your covering letter.













DPIA’s projects and activities are designed to meeting the needs of our service users. Due to the dynamic nature of the environment within which we work, we are regularly looking for employees to fill new project roles.  Occasionally, vacancies also arise to provide maternity cover for our existing staff.



  • The opportunity to make a difference to the lives of displaced people who are resettling in Wales

  • The opportunity to work for a progressive organisation which allows for flexible working arrangements

  • The opportunity of working on projects funded by some of the UK's leading grant bodies

  • The opportunity to work for an equal opportunities employer that values its workforce







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